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Help Center

Do I need to make an appointment?

Mondays and Saturday afternoons are the only times you will need to book an appointment. During business hours you are welcome to visit Plumeria anytime. If you would like to call ahead though, we would also be happy to set up an appointment.

What is more important in a diamond- Colour or Clarity?

The importance of colour versus clarity comes down to personal preference. Plumeria likes to deal with diamonds that are of the top white which are D, E, F, G and H colour and clarities ranging to SI2. These high quality standards ensure that every ring you see from Plumeria studio will be of the best quality, beauty and brilliance. 

How often do i need to rhodium plate?

Depending on the wear to the ring, rhodium plating may be required every 6 to 12 months for rings such as engagement rings and wedding bands that are worn daily. Items such as dress rings, earrings and necklaces that are worn not as often will require rhodium plating less frequently.

Do you accept returns?

If any of our products that you buy fails to meet a consumer guarantee, you have the right to ask for a repair, replacement or refund under the Australian Consumer Law. The remedy you’re entitled to will depend on whether the issue is major or minor.

For minor issues, we will offer a free repair. A major issue is something that cannot be resolved from repairs, in which case we will offer a replacement or refund.

We have the right to refuse to give you a free repair, replacement or refund if:

  • you simply changed your mind;

  • you misused the product or service in a way that contributed to the problem;

  • you asked for a service to be done in a certain way against our advice or were unclear about what you wanted;

  • the problem was completely outside of our control.

  • We hold zero responsibility on outsourced diamonds/gems and gold supplied by customers. This means if anything is broken by accident Plumeria do not have to replace it as it was sourced outside our trusted suppliers.

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